RESPONSE Client's Rights

1. You have a right to know and understand all rules of RESPONSE by which you must abide.

2. You have a right to make your own decisions, within the rules and policies of RESPONSE.

3. You have a right of access to your individual files.

4. You have the right to give suggestions and input concerning program and services, to be
heard, and to receive feedback.

             5.         You have the right to have complaints concerning program and services heard. The first
                                    step is to take the complaint to the program staff. If no resolution is reached, you
                                    have the right to follow the grievance process of Coos County Family Health Services
                                    which can be reached by calling 752-2040 or writing to Chief Executive Officer, CCFHS,
                                    54 Willow Street, Berlin, NH 03570.

6. You have a right to respectful treatment.

7. You have the right to have individual information and records kept confidential according to NH RSA 173-C. A RESPONSE staff-person can provide information about rights provided by this statute.

8. You have a right to receive services free of sexual, emotional, or physical abuse, exploitation, or neglect.

9. You shall not be required to perform services for the program, other than those required for self-care at the shelter.

10. Shelter residents shall have the right to send and receive unopened, personal mail and private use of a telephone subject to limitations on long distance calls.

11. You shall not be denied services based upon race, religion, political affiliation, color, national origin, immigration status, gender, age, physical, mental or emotional disability, health status (including HIV-positive), marital status, gender identity/expression, sexual orientation, language, or socio-economic status.

12. You have a right to access continuing advocacy.

13. You have a right to have these rights explained to you in a manner which will ensure you understand them.

Client's Rights: